Refund and Returns Policy

At Rigid Packaging, customer satisfaction is our top priority. We proudly offer a simple and transparent return and exchange policy to ensure your experience with us is smooth and worry-free.

Countries We Serve

• United Kingdom
• United States

Returns

We accept returns for both defective and non-defective products. If you’re not satisfied with your purchase or received a damaged item, you’re eligible for a return within the allowed timeframe.

Exchanges

If you’d like to exchange an item for a different one, we’re happy to assist. Simply follow the return instructions, and we’ll process your exchange promptly.

Product Condition & Return Window

• Items must be in new or slightly used condition.
• Returns or exchanges must be initiated within 7 days of receiving your order.

Return Method & Fees

• Returns must be sent by mail.
• A free return shipping label is included in your original package.
• We charge no restocking fees.

Refund Processing Time

Once we receive and inspect your return, your refund will be processed within 7 business days. We’ll notify you via email once the refund has been issued.

Need Help?

Still have questions please call us at +44 7362 028015 or email your inquiry at sales@rigidpackaging.co.uk